Refund policy

Returns & Refunds Policy

Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Return Shipping
We offer free return shipping on all eligible returns.
To initiate a return, please contact us at contact.redrisu@gmail.com with your order details.
We will provide instructions on how to return your item.
Restocking Fee
There is no restocking fee for returned items.
Final Sale Items
Please note that final sale items are not eligible for return or refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5 days.
Refunds will be issued to the original payment method.
Exceptions
Items that are damaged, defective, or incorrect due to our error can be returned and refunded. Please contact us immediately if this applies.

Under UK law, consumers have the right to cancel an online purchase within 14 days of receiving the goods (the "cooling-off period"). Our policy complies with this requirement, and we facilitate returns within this period.